Case Study

Case Study #3: Convenience Store

The Problem: A convenience store desired a solution for customers to easily place their orders from a selected menu while improving response time and accuracy in the kitchen.

The Solution: Xpedient Pro
Xpedient® technology is a ground-up, end-to-end kiosk management suite. Our easy-to-use applications allow you to quickly build, deploy, manage and track a kiosk-driven solution. From local micro-business to international enterprise, Xpedient® provides a hassle-free, convenient interface to both company and consumer.

Kiosk Software allows users to order your menu items while the kitchen application automatically shows the kitchen operator "what and how to build". Thousands of locations can be managed from on corporate location. Xpedient® Enterpise Manager makes it easy.

Xpedient® drives multiple kiosks, a large plasma screen, and an order management system in the prep area. With Xpedient®, the service provider as well as the customer get what they want. You get a reliable, dependable and courteous employee that will never be late and will always deliver the company message with enthusiasm. The customer gets effortless, self-explanatory and fast service.

Applications include Quick Serve Restaurants, Deli's, Hospitals, Universities, and more.

The Goals		The Results
Quick Return on Investment		Achieved break even in only 6 months
Customer Friendly Order System		Customers enjoy the ease of use
Easy, Quick Screen Updates		Internal non-technical staff can easily update screens
Up-Sell High Profit Items		Customers can be prompted to buy high profit items
Shorten Customer Wait/Que Line		Each order is timed and reported to ensure short wait times
Kiosk Enterprise Management		All kiosks monitored/managed from Store Support Center 24/7
Fast Development Cycle		Kiosk system developed in only 60 days
Reliable		Redundant software architecture ensures near 100% uptime
Reduce Labor		Eliminates 12 hours of labor every day
Customer Notification		Customer facing screen shows order status with advertising
On Screen Instructions to Kitchen		Assembly instructions w/unit of measure and preparation steps
Inventory Control		Bill of material capability for entire food order
Ability to Install Order Screens Outdoors		Software is hardware independent; can run in any environment
Interface Capability To Existing POS		Open database architecture makes interface easy & seamless
Employee Call To Action Paging		System pages kitchen employees when an order is entered
Bi-Lingual		Screens can communicate in any language

To explore how Xpedient can help you lower your expenses, increase revenue and efficiencies, and help you gain a competitive edge in your industry, please call me at 502-657-2600 x170 or send me an email. Free Webinar sessions are available.